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Custom Hair Order Terms and Conditions

Custom hair extension ordering is a service provided by Bombay Hair in which customers can custom order hair extensions. Custom ordering hair refers to hair extensions being requested in different colors, lengths, weights or types than regularly carried by Bombay Hair.

Custom Hair Ordering Process

To submit a request for a custom order of hair extensions you will need to submit the custom hair order form. Once submitted our team will approve/deny the request accordingly. Submitting the form does not guarantee approval of your request. Our team may contact you asking for further information if required. The average timeframe for once the custom order has been approved is 6-8 weeks. This time frame can vary and is subject to change.

For orders you require sooner or for a specific date we recommend placing a regular order for an in stock item instead of a custom hair extension order. The exact pricing for your order will be displayed once the invoice has been emailed to you. Once the custom hair extension request is approved you will receive an invoice for the item(s) requested and displaying the total amount for the order including any shipping or additional fees . The full payment is required for all custom orders once approved. You will have 7 days from once the invoice has been sent for it to be completed. If the invoice has not been completed within 7 days it will no longer be available and you will need to resubmit your custom hair extension request form. Once the invoice is paid in full your order will begin processing with the listed processing times. Once the order has been paid and begun processing it cannot be altered or cancelled for any reason. All custom order hair extensions are FINAL SALE. They are not eligible to be returned or exchanged.

Once your item(s) have been completed it will automatically ship to your original provided shipping address. You will receive a tracking number to follow the progress of your order once it has been shipped.

*Subject to full details and policies as listed below and as on

Bombay Hair Custom Hair Ordering Terms And Conditions

You will be provided an option for the Bombay Hair Shipping Protection Plan and a signature upon delivery feature on the custom hair extensions order form. By selecting either or both options you will be subject to an additional fee(s) which will display on your final invoice. To view full details of the Bombay Hair Shipping Protection Plan please click here. By selecting "no" to these additional optional coverages you are opting out of the recommended insurance and waiving any liability of Bombay Hair in the event of a lost or stolen items once they have been shipped to you. You select your shipping method on the custom hair order form and this shipping method refers to how the order will be shipped once the processing period (average 6-8 weeks) has completed and the item is ready to ship. Rush hair orders are currently unavailable. All custom order are subject to the estimated processing time period. This processing time is subject to alter and vary for each custom order.

All items will be shipped either UPS or FedEx. Custom orders cannot be shipping to PO boxes. If a PO box address is provided you will be asked for an alternate address.

All custom hair orders once approved, invoice paid and processed successfully cannot be altered or cancelled.

Hair Guarantees

All hair extensions will be our 100% real Indian human hair and of our Bombay Hair quality as listed for each extension type. For more details please visit our FAQ page or click here.

Policies (Continued)

By submitting this form you are subject to all listed policies

Once your order has been processed it cannot be altered or cancelled.

All custom ordered hair extensions are final sale.

By selecting "I agree to all terms & conditions" you are agreeing to all policies surrounding Bombay Hair's custom hair extension ordering. By selecting "I agree to all terms & conditions" you are acknowledging you have read and understood these policies.

Disclosure Policy

If you believe you've discovered a potential vulnerability, please let us know by emailing us at Provide us with a reasonable amount of time to resolve the issue. We aim to determine the critical problems within 1-7 business days of disclosure. Make a reasonable faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Bombay Hair Protection Plan service. Please only interact with accounts you own or have explicit permission from the account holder.


We may revise these guidelines at any given time with no prior notice. The most current version of the guidelines will continuously be updated and be available on this page.

Questions? Email us at