More Questions? Live Chat us Monday-Friday 9am-7pm PST!
Processing Time
We take care with each package. Please allow 24-48 hours for processing time excluding weekends and public holidays. Once your package ships, you will receive e-mail notification and tracking.
Delivery
Get your items within 1-7 business days in North America. Your tracking information will be sent to you via e-mail.
Shipping Times & Rates in the USA
Standard Delivery (3-7 Business days)
Standard Delivery (3-7 Business days) + Signature
Free- $7-$10
$11-15
Expedited Delivery (1-3 Business days)
Expedited Delivery (1-3 Business days) + Signature
$10-15
$15-19
Overnight Delivery (1 Business day)*
Overnight Delivery (1 Business day)*+ Signature
*Overnight delivery orders must be placed on weekdays before 12pm PST. Excludes remote locations and PO Boxes. Orders placed for overnight service on Fridays (before 12pm PST) will be delivered the following Monday.
$15-$25
$19-$30
Outside of the USA (1-7 Business days)
$20+
The above rates and times provided are estimates and subject to change. For PO/APO/DPO/FPO boxes, expect extended delivery timeframes, as these ship via postal services.
To view our official rates please add your items to your cart and proceed to checkout.
All packages within North America (Including Canada, USA and Mexico), are delivered within 1-7 business days. You can pick your shipping method during checkout. Your time line may be effected by customs clearance time within your own home country. All our packages are prepared to be shipped anywhere in North America and should not be held for any reason. Please note, remote areas may take additional time to deliver to and can only be shipped via standard ground shipping.
I live outside of North America, do you ship to me?
Yes! Bombay Hair is proud to ship world wide. Please note all tools sold on www.bombayhair.com or www.bombayhair.ca have North American plugs. For voltage specifications please see the specifications on each as they may vary.
How long are processing times?
Please allow 24-48 business hours for us to process your order. Once your order ships you will receive confirmation via email including tracking. Orders are processed Monday-Friday 9am-5pm PST.
Can I change/cancel my order?
We are working hard to get your order to you can soon as possible! So, once you place your order, we cannot guarantee any changes or cancellations can be made. As your order is sent to processing to be shipped as soon as possible. We will try our best if you need to make any changes! You can call us, live chat with us or email us to orders@bombayhair.com with your request.
What is the processing time for holiday/sale orders?
Due to a higher volume of orders processing periods will be extended during sales and holidays (eg. Black Friday, Boxing day etc.). Please allow 1-5 business days for your order to ship. Orders are processed Monday-Friday 9am-5pm PST.
Once processed, the shipping timeframe will depend on the shipping method you select at checkout. You will receive your tracking number once your order ships!
Thank you for your patience while we try to get your order to you as quickly as possible!
I need my order faster! What can you do
You can select overnight shipping at checkout for an additional cost. This service is only available in Canada and the USA. 12pm PST is the cut off for overnight delivery. Please always allow 24 hours for processing. Overnight shipping services do not include areas considered remote or P.O boxes.
Do you ship to PO/APO/FPO/DPO boxes?
Yes! We do ship to these Boxes. Please note that shipping to PO/APO/FPO/DPO boxes may take up to 10 business days or longer than the listed delivery time. These delivery locations cannot be shipped via expedite or express.
Will be charged customs and/or duties fees by my country?
For Canada and the USA: No duties or customs fees are applicable on your purchases.
For International Countries: International customers may be required to pay sales tax, duty and/or Customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Bombay Hair is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
Help! I entered the wrong address on my order.
We are here to help.
If you have recieved shipping confirmation with a tracking number, please contact the carrier directly. If your package was shipped via FedEx please sign up for FedEx Delivery Manager here. You will be able to change your delivery address and other details.
If your order has not shipped and you have not received tracking information please e-mail us at info@bombayhair.com or fill out our contract form here.
Is my shipping fee refundable?
All shipping fees are non-refundable.
Delays through shipping carriers can occur due to a variety of uncontrollable/unexpected reasons (weather, closures, high volume times). Every effort is made to ensure your package is received on time however, shipping fees are non-refundable in the case of any carrier delays.
I think my package is lost?
Use our investigation form to launch a formal investigation here. All Bombay Hair packages travel with tracking information. Bombay Hair is not responsible for packages where tracking information states the package has been delivered to your address. If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address or to a secure pick up location to ensure that you receive it safe and sound.
I have more questions!
Use our contact form here! We look forward to helping you.
I think my order is incorrect?
Oh no! First be sure to check your confirmation email. Confirm the type of extensions received are the exact type ordered. If your order is incorrect please use our contact form here. Click Order inquiry, and select received an incorrect item . All order issues need to be reported in 7 business days. This way we can most effectivley get you the correct item.
My package was returned to you?
FedEx and UPS will make 3 delivery attempts to your provided address. If the three attempts are unsuccessful they will hold the package for 2 more business days at their facility. If the package is still not retrieved the package will be returned to us. Packages that have been abandoned or returned to sender are subject to a minimum $25 return to sender fee which will be deducted from your return. International orders that are refused or returned to sender are subject to any and all return costs payable by the customer. Packages that are abandoned will not be resent or refunded. Packages that require to be re-shipped will be subject to a shipping fee.
What is the Bombay Hair Shipping Protection Plan?
Add shipping insurance to your order by selecting our Bombay Hair Shipping Protection Plan. The Protection Plan protects against damaged, lost, or stolen orders. To read our full policy please click here
Description
Description
Bombay Hair Styling Tools are made of the highest quality materials and are designed to last. But, while very rare defects can occur, in which all Bombay Hair Styling Tools come with a 180-Day Guarantee and 1 Year Limited Warranty.
Want extra peace of mind? You may now purchase extended warranty, and receive an additional 2 years of warranty coverage (total 3 years) with your purchase of a new styling tool.
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