Caramel Ash Blend (4/9) Ponytail

Yes! Bombay Hair is proud to ship world wide. Please note all tools sold on www.bombayhair.com or www.bombayhair.ca have North American plugs. For voltage specifications please see the specifications on each as they may vary.

Please allow 24-48 business hours for us to process your order. Once your order ships you will receive confirmation via email including tracking. Orders are processed Monday-Friday 9am-5pm PST.

Due to a higher volume of orders processing periods will be extended during sales and holidays (eg. Black Friday, Boxing day etc.). Please allow 1-5 business days for your order to ship. Orders are processed Monday-Friday 9am-5pm PST.

Once processed, the shipping timeframe will depend on the shipping method you select at checkout. You will receive your tracking number once your order ships!

Thank you for your patience while we try to get your order to you as quickly as possible!

You can select overnight shipping at checkout for an additional cost. This service is only available in Canada and the USA. 12pm PST is the cut off for overnight delivery. Please always allow 24 hours for processing. Overnight shipping services do not include areas considered remote or P.O boxes.

Yes! We do ship to these Boxes. Please note that shipping to PO/APO/FPO/DPO boxes may take up to 10 business days or longer than the listed delivery time. These delivery locations cannot be shipped via expedite or express.

• For Canada and the USA: No duties or customs fees are applicable on your purchases.
  
  
• For International Countries: International customers may be required to pay sales tax, duty and/or Customs charges. All taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Bombay Hair is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.

We are here to help.

If you have recieved shipping confirmation with a tracking number, please contact the carrier directly. If your package was shipped via FedEx please sign up for FedEx Delivery Manager here. You will be able to change your delivery address and other details.

If your order has not shipped and you have not received tracking information please e-mail us at info@bombayhair.com or fill out our contract form here.

All shipping fees are non-refundable.

Delays through shipping carriers can occur due to a variety of uncontrollable/unexpected reasons (weather, closures, high volume times). Every effort is made to ensure your package is received on time however, shipping fees are non-refundable in the case of any carrier delays.

Use our investigation form to launch a formal investigation here. All Bombay Hair packages travel with tracking information. Bombay Hair is not responsible for packages where tracking information states the package has been delivered to your address.
If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address or to a secure pick up location to ensure that you receive it safe and sound.

Use our contact form here! We look forward to helping you.

Oh no! First be sure to check your confirmation email. Confirm the type of extensions received are the exact type ordered. If your order is incorrect please use our contact form here. Click Order inquiry, and select received an incorrect item . All order issues need to be reported in 7 business days. This way we can most effectivley get you the correct item.

FedEx and UPS will make 3 delivery attempts to your provided address. If the three attempts are unsuccessful they will hold the package for 2 more business days at their facility. If the package is still not retrieved the package will be returned to us. Packages that have been abandoned or returned to sender are subject to a minimum $25 return to sender fee which will be deducted from your return. International orders that are refused or returned to sender are subject to any and all return costs payable by the customer. Packages that are abandoned will not be resent or refunded. Packages that require to be re-shipped will be subject to a shipping fee.